Section 1: General Questions

Q: How can I learn more about the program and how it works?
A: On the home page of this website, click on “Volunteer Incentive Program Cards”. Then, go directly to “Click here for the PDF Presentation”. It gives a good explanation of how the “Volunteer Incentive Program” works.

Q: Who decides how and when the cards are to be given out?
A: Volunteer Incentive Program Cards are to be given to volunteers. They are to be awarded by Management and Supervisory Personnel, based on individual achievement of program objectives.

Q: Where can I find examples of what type of safety activities I should reward?
A: On the home page of this website, click on “Volunteer Incentive Program Cards”. Then go directly to “Click here for the PDF Presentation”. There are many examples of the type of activities you can reward with cards.

Q: Is there any particular start or end date for a program?
A: No. You can begin or end a program at any time. To get started, just order the cards and a few sample catalogs. When you receive the cards, have a meeting to show your volunteers the program, how they can earn the cards, and the exciting awards that are available. The program works best when participants can earn multiple cards during the length of the program.

Q How do I order cards and catalogs?
A: Go to the Order Cards & Catalogs section of this website (on the Home Page). You may also wish to call to order additional cards or catalogs.

Q: How is the billing handled for cards and catalogs I order?
A: Questions about billing or accounting should be directed to Anderson Marketing Volunteer Incentive Program @ 1-800-847-1703 x116.

Q: Will I need to do a lot of administrative work?
A: NO! The reward redemption process is self-administered by the worker: After distribution of the cards, recipients redeem their credits directly with Gift Headquarters (whenever they like).

Q: How many catalogs can I order?
A: Go to the Order Cards & Catalogs section of this website (on the Home Page). You may also wish to call to order additional cards or catalogs, 1-800-847-1703 x116, Volunteer Incentive Program Customer Service.

Q: How do I get order forms for the awards?
A: An award order form is included with each catalog. If you need more, you have three options:
1.) Make photo copies.
2.) Go to the Home Page of this website and click on “Browse Catalog”. Then, go to the bottom of the screen and click on “Order Form”, and print it out.
3.) Call Gift Headquarters @ 1-800-328-5636.

Q: What if our program is over, and someone doesn't have enough credits to get an award?
A: This is a great feature of this program. They can accumulate their credits from multiple job sites! So, credits they earn on one site can be combined with other job sites to get bigger awards.

Q: If I can’t find the answer to my question in this section, who should I call?
A: Please Call Gift Headquarters Monday through Friday 8:30 a.m.-5:00 p.m. CST @ 1-800-328-5636.

 

Section 2: Questions about Volunteer Incentive Cards

Q: What makes these cards so motivational?
A: There are many reasons why the cards are so motivational. The three primary reasons are:
1.) There is a Jackpot (5 Wins) on every card. All they have to do is reveal 5 wins in their 5 rubs and they have 100,000 credits!
2.) Every card is a winner. There are no losers in the Volunteer Incentive Program.
3.) Volunteers can combine the credits they earn on multiple cards to get bigger awards.

Q: Is there a minimum number of cards I can order?
A: Yes, 25 or more generic cards or 1000 custom cards. Remember, your program will work best if the participants can earn multiple cards.

Q: What if a volunteer scratches off no winning spaces?
A: Remember there are no losers. The card is still worth 200 credits even if they find no wins in their 5 rubs.

Q: Is there a way to prove that there are actually 5 Wins (the jackpot) on every card?
A: Yes! When someone doesn't find any wins (worth 200 credits) they can scratch off all the spaces…….. the card will still be worth 200 credits! They will have physical proof that there are 5 wins on every card! Notice that it says on the back of each card:

“On a hard surface, with the fine edge of a coin, scratch off any five (5) spaces. You may scratch off only five (5) spaces per card. If more than five, or any portion of more than five spaces is uncovered, this card is automatically worth 200 credits, regardless of the number of "WINS" uncovered.

So, if they earn 200 credits (0 Wins), they can scratch off all the spaces, it will still be worth 200 credits! Not only will they see there are 5 wins on every card, they will see that if they would have rubbed off a couple of different spaces they would have earned 1,000 credits!

Q: When is the best time to distribute and play the cards?
A: Whenever possible, try to distribute and play the cards in a group setting. There is a lot of synergy that happens (and fun!) when the cards are played in a group. Some earn low amounts of credits, some get more. Synergy is a powerful motivator. Note: In a group, if someone earns the lowest amount (200 credits) they can rub off all the spaces and everybody will see there is 5 wins, a Jackpot, on every card!

Q: Can lost cards be replaced at no charge?
A: In most cases, cards cannot be replaced if lost or stolen. Please tell your volunteers to treat the cards as they treat cash which can not be replaced if lost or stolen.

Q: If I can’t find the answer to my question in this FAQ section who should I call?
A: Please contact Gift Headquarters Customer service Monday through Friday 8:30 a.m.-5:00 p.m. CST by calling our customer service department at 1-800-328-5636.

Section 3: Award Redemption

Q: What is the procedure when someone wants to order awards?
A: Awards can be selected by viewing www.gifthdq.com/volunteerprogram (for the most up-to-date selection). Then they simply:
1.) Complete an award order form.
2.) Double check that they have the correct amount of credits for the awards selected.
3.) Attach their cards to the award order form, and send it to Gift Headquarters (the address is on the back of the cards).
4.) Awards are shipped prepaid to the address indicated on the order form (there are no additional costs for sales tax, shipping, handling, etc.)
· Note: If they are redeeming substantial amount of credits, they may want to certify and insure the order when they send it to Gift Headquarters.

Q: How long does it take to get the awards after they have been ordered?
A: In most cases, we will send your gift on its way in just a few days. However, some items are sent directly from the manufacturer and shipping times will vary. Please allow 1 to 5 weeks for delivery.

Q: How does someone check status on an order?
A: You can check on your order Monday through Friday 8:30 a.m.-5:00 p.m. CST by calling our customer service department at 1-800-328-5636.

Q: Will there be notification if an item is out of stock? Or there will be other lengthy delays?
A: If an out-of-stock situation arises, and we are unable to ship your gift within 14 days, you will be notified by mail of the delay. If you wish to make an alternate selection at that time, you can call our customer service department at 1-800-328-5636.

Q: What happens if an award arrives damaged?
A: Please call Gift Headquarters at 1-800-328-5636. You can talk to a customer service representative, and we will help you.

Q: Do you ever substitute awards?
A: Our on-line Catalog is the most up-to-date list of available Gift Selections. Whenever a gift item becomes unavailable, it will not be shown. However, we make every attempt to replace that gift with an equal or better selection in our on-line catalog.

Q: Are there any shipping address restrictions?
A. Yes. We will only ship to the lower 48 states. UPS will not ship to a P.O. Box, so please use a street address.

Q: Can you ship to a Post Office Box?
A: No Post Office Boxes please.

Q: If I can’t find the answer to my question in this FAQ section who should I call?
A: Please contact Anderson Marketing @ 1-800-847-1703 x116 and ask to speak with Jennifer Laret or Fax: 916-361-0677. You may also wish to call to order additional cards or catalogs.